Get help or close an account
Contact YFAS support using the Contact page linked below. For a purchase from an artist, contact that studio about the artwork or delivery first.
- Include the studio address, your sign-in email, what you were trying to do and the exact error. For a payment, include the order or provider reference and approximate time.
- Do not send passwords, card numbers, secret keys or sign-in links. A screenshot can help after you hide private information.
- For closure, cancel any paid renewal in Manage Billing and request assisted closure. Orders, unresolved payments, active projects or posted accounting may need review before deletion.
- Use the available record, media and accounting exports to retain your work. Ask support about information that is not included; do not assume an export contains every account record.
If you get stuck
For an uncertain charge, refund or label purchase, keep the original reference and request help. Repeating a new purchase can make the problem harder to resolve.