Orders connect confirmed artwork payments with the customer and the purchased original.
Open Orders and find the order by its buyer or order details. Review the paid amount, artwork and delivery snapshot.
Use the fulfillment controls as the order progresses. Keep tracking details with the order when shipping.
Ask the buyer to sign in with the email used for their purchase to find their order.
If the buyer reports payment but no order appears, collect the payment reference and time for support before attempting another charge.
If you get stuck
A checkout still waiting for payment is not a paid order. Do not manually mark an original available while a payment is uncertain; the existing checkout must be reconciled first.
