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Refund an artwork payment

Use the original order’s Refund payment action to request a full or partial refund.

  1. Open the order and review its existing refunds. Enter the intended USD refund amount, including shipping only if you intend to return it.
  2. Review the application-fee refund choice and confirm. The default returns a proportional YFAS revenue-share fee when one was charged.
  3. Use Refresh refunds to check the provider result. Pending, successful and failed refunds are different states.
  4. Review the returned artwork before offering it for sale again. A refund leaves the original sold until you deliberately change its availability.

If you get stuck

If the result is uncertain, refresh the original refund rather than requesting a second one. Provider processing fees and the buyer’s bank timing are controlled by the payment provider.

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