Check email and promotional preferences
Email System shows templates and message activity. A sent status means the sending provider accepted the message, not that the inbox received it.
- Check your studio name, reply address and mailing address before sending promotional messages.
- Use Email Activity to distinguish queued, retrying, failed, review and suppressed messages. Check the explanation before retrying.
- Promotional messages include a link where recipients can stop promotions from this studio. This also stops queued promotions before sending.
- Sign-in links and necessary order, payment and service messages continue. Recipients do not need to create an account to stop promotions.
If you get stuck
If a sign-in message is missing, check spam and confirm the email address before requesting another link. For a promotion held in review, correct the mailing address and review the earlier attempt before sending a new message.